F.A.Q. - Freda | Freda

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FREQUENTLY ASKED QUESTIONS

Products

Our tampons are made of 100% GOTS certified organic cotton and are sourced in Europe.

Non-organic cotton is sprayed heavily with toxic pesticides, herbicides and fungicides.

The cotton carries the residue of these chemicals ,which can be absorbed through the

delicate and permeable vaginal tissue. Organic cotton is grown without chemical pesticides.

We are always looking at ways to reduce our use of plastic whilst ensuring that we do not compromise on hygiene and performance. We find our BPA-free compact plastic applicators more comfortable and reliable. However, we are in the process of developing a bio-plastic applicator which will biodegradable. Unfortunately, even cardboard applicators are not recyclable, as recyclers will not process these once they have been contaminated with blood.

Regular tampons absorb 6-9g of liquid and are suitable for those lighter days. Super absorb 9-12g of liquid and for those days when your flow is particularly heavy, our Super Plus tampons which absorb 12-15g of liquid should do the trick.
Absorbencies are standardised globally.

Freda tampons are biodegradable but we do not recommend flushing them as they can block the system.

Effective performance, comfort, and sustainability were key elements in

our development of Freda pads. At present 100% cotton pads do not have the same level of absorbency as the non-cotton. Our “eco” pads and liners are made with over 70% renewable materials compared with 30% industry standard. Our pads are made without fragrances, deodorants and artificial dyes, all cellulose used is totally chlorine free and pads have a starch-based biofilm back sheet.
As our pads contain no super absorbent polymers, you may find Freda pads are slightly thicker than the main brand equivalents.
Our pads and liners carry the Nordic Swan eco labelling.

Freda recommends that you change your tampon every 4-8 hours.

Always use the lightest absorbency required for your flow.

Subscriptions

You can either choose a standard box of one type of product, or customise your own box by picking the products - pads, applicator or non-applicator tampons - and the absorbencies - regular, super, super plus. You can add additional boxes to your subscription or as a one off.
Freda cotton bags are provided with each subscription - conditions apply with promotional codes

Our subscription boxes are letter-box friendly and therefore we are limited in the number of items that can fit in the box.
From feedback, 16 products seems to be adequate for an average period.

Yes, just click on your chosen product.

16 is the maximum number of products we can fit into our box while remaining letterbox-friendly. If you require more, you can add boxes either to your subscription or as a one-off. 
Within your subscription, you can set different boxes to arrive at different frequencies. So for example, you could receive one box every month and one every other month and essentially end up with 24 products per month.

Yes.

Yes

Yes, as long as you're paying by direct debit or Stripe. Paypal does not allow for this.

Yes, shipping is included, but supplements are applicable for bulk orders and European deliveries.

You can determine the frequency of your delivery, either by manually selecting monthly or bimonthly, or by using our period tracker, which will sync the deliveries to your cycle.

You can determine the frequency of your own delivery, either manually or by allowing our period tracker to sync the deliveries to your cycle.

We only deliver to Europe for now, unless you're making a bulk order, in which case we'll endeavour to find the most cost effective carrier for you.

Please email laurakelly@myfreda.com, and we'll get things sorted.

Our boxes are designed in line with Royal Mail large-letter specifications and should fit through most letterboxes.
However, UK orders of more than 2 boxes and international orders of more than 1 box will be sent in a parcel that is not letterbox-friendly.

Your Account

You are required to enter all your details during signup. You enter a username and password which you will use to access your account.

Change your delivery address, change your box selection, change your payment details and your billing address and refer a friend.

Payment

Direct debit, Stripe and Paypal.

Insert Stripe and Paypal

Yes, go to My Account and you can pause or cancel your order there.

You can pick a date to restart.

Royal Mail

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