Privacy policy

Freda Health Products Ltd is committed to respecting and protecting your privacy. This privacy protection section communicates how, when, and why we gather information about our customers and what we do with it.

Information Collected

Creating an account:

You can create an account on the our site to subscribe to our services.If you subscribe to Freda, we will ask you for your name, e-mail address, shipping address, telephone number, credit card number, expiry date and CV2 code and your profile information. We use this information to process and fulfil your order and to notify you of your order status. All archived credit card information is maintained in a secure and safe environment. Telephone numbers and e-mail addresses are used to contact you regarding your order. In addition, when you respond to a competition, survey, questionnaire or other promotional feature, we may ask you for your name, address and email address or other personal information. We do not collect any personal information about you unless it is voluntarily provided by you. Freda will never sell, rent or share your personal information, including your e-mail address, with any third parties for marketing purposes without your express permission. If you decide to save your order information you will be creating an account that includes a personal password.

Joining mailing lists:

You can join our mailing list to receive our e-newsletters, emails and insights, and other communications by completing and submitting a webforms on our site, or otherwise opting in on our site (e.g. by ticking a box),  Generally, the webforms will ask you for your name and email address.

Participating in surveys/Petitions:

From time to time, you may be able to participate in surveys/petitions on our site.  The questions asked will depend on the survey.  We may also ask you for your name, business, and/or email address.

 Contacting us:

We may receive your data if you contact us through our site, or by email, telephone or post.  For example, to enquire about a subscription, partnership opportunities, or press enquiry.

How We Use Your Data

We will not share or disclose your information to anyone except as described in this Privacy Policy. We use information about you in order to to help us identify and/or provide information, products or services that may be of interest to you. We use your information to support and enhance your use of the Site and its features, including without limitation: fulfilling your order; providing customer service; tracking email invitations you send; and otherwise supporting your use of the Site. In connection with their performance of services to maintain and operate the Site and certain features on the Site, certain trusted third parties may be permitted to access your information. For example, we may use third parties to host the Site; operate various features available on the Site; send emails; analyse data; provide search results and links and assist in fulfilling your orders. We may transfer personally identifiable information as an asset in connection with a proposed or actual merger or sale (including any transfers made as part of an insolvency or bankruptcy proceeding) involving all or part of our business or as part of a corporate re-organisation, stock sale or other change in control. In such a circumstance the Transferee would be bound by the terms of this privacy policy. We reserve the right to disclose information in order to comply with a subpoena, court order, administrative or governmental order, or any other requirement of law, or when we, in our sole discretion, believe it is necessary in order to protect our rights or the rights of others, to prevent harm to persons or property, to fight fraud and credit risk reduction. We use aggregate information, so that we can improve the Site and for business and administrative purposes. If you submit your email address to be added to a mailing list, we will use the email address for the sole purpose of sending you announcements, special offers from Freda along with Site updates. Each email we send will contain information on how to unsubscribe from our mailing list. You can also unsubscribe by sending an email to We use your feedback to improve our Site and our organisation. If you choose to provide information about yourself using a feedback or email form on our Site, we will not use the information for any purpose other than to respond to your inquiry or to act on your suggestion or comment. We will not share your information with others except with your permission or upon your request. Comments you voluntarily post on public forums such as our Facebook or blog will, of course, be displayed publicly along with the name you submit and the time at which you submitted the comment. If you elect to use our referral services for informing a friend about our Site, we ask you for the friend’s name and email address. Freda will automatically send the friend a one-time email inviting them to visit the Site. Freda stores this information for the sole purpose of sending this one-time email and tracking the success of our referral program. The friend may contact Freda to request the removal of this information from our database.

How We Protect Your Information

We are committed to protecting the information we receive from you. We follow reasonable technical and management practices to help protect the confidentiality, security and integrity of data stored on our system. We use third-party payment system to store and secure your payment information and execute transactions securely. We do not store any of your payment data on our servers. If you have any questions regarding your payment data, please email

Links to other websites

Our Site may contain links to other websites of interest. However, once you have used these links to leave our Site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such websites and such websites are not governed by this privacy statement.

Controlling your personal information

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.

You will always be given an opportunity to opt out of emails before we send them.  We will not send emails if you have opted out.


Cookies are text files placed on your computer to collect standard log information and visitor behaviour information. Once you agree, the file is added and the cookie helps analyse web page traffic and improve our website in order to tailor it to customer needs.

Privacy Policy Changes

If we decide to change our Privacy Policy for the Site, we will post the revised Privacy Policy here so that you will always know what information we gather, how we might use that information and whether we may disclose it to anyone. Your continued use of the Site indicates your assent to the Privacy Policy as posted.